Objective of the position

We are looking for a highly dynamic, motivated, and team-oriented person to join our team. We are focused on the modernization of legacy systems and development of new capabilities of digital solutions in the Operations Platform team. There is a growing global need within BASF to leverage digitalization to continue BASF’s journey of excellence and continuously improving our capabilities especially through digitalization.

Main tasks

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You will provide operational L2/L3 support for Operations Platform (OP) applications in Ludwigshafen and other sites in the EMEA region, ensuring stable production operation.

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You will act as a key operational support contact for OP applications in production environments, supporting incident analysis and resolution in collaboration with Level 2/3 product teams and infrastructure support.

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You will support major and minor OP platform / application deployments, including:

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Deployment preparation activities

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Go live and hypercare support

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Post deployment validation and regional verification

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You will support incident handling activities for platform or application incidents, including verification, rollback support, and cross region alignment when required.

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You will collaborate closely with OP product teams for advanced troubleshooting, release support, and change execution, and with Level 3 developers for defect resolution.

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You will work together with first line support and external support providers by supporting escalations and follow ups until issue resolution.

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You will support technical and operational communication to sites and stakeholders during incidents, releases, and hypercare periods together with Level 2/3 teams.

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You will contribute to improving support knowledge documentation and operational practices based on real production issues and incidents.

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You will support other support engineers with technical validation activities and operational procedures.

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You will provide operational support coverage during critical periods, such as go lives, major releases, and periods of high request volumes.

Job Requirements

minimum requirement to carry out the work – you might want to point out “additional plus/nice to have skills” that are not mandatory

Education

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Degree in Computer Science, Computer Engineering, informatics, business informatics or in a comparable field

Work experience

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Minimum 5 years of work experience in IT application or platform support, preferably in a production‑critical environment.

Technical & Skilled Knowledge (mandatory)

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Strong experience in incident support, troubleshooting, and deployment / release support.

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Strong hands on experience with Azure DevOps, including deployment tracking, pull request, and collaboration in release and change workflows.

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Experience working with Level 2 and Level 3 product and development teams, as well as infrastructure support teams.

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Hands on experience with Service Management tools and processes (ServiceNow, ITIL framework).

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Experience collaborating with external support providers in operational contexts.

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Strong analytical and troubleshooting skills, with the ability to work under pressure.

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Good communication skills and ability to collaborate with stakeholders across regions.

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Highly motivated to deliver stable system operation and high quality user support.

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Self starter with a continuous learning mindset.

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Experience with IT support for chemical production sites / plants is an advantage.

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Experience working in an agile and DevOps oriented environment.

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Experience with monitoring and logging tools.

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English language proficiency ; German language skills are an advantage.

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Educational background in computer science, information technology, or equivalent practical experience.

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Technical & Professional Knowledge (additional plus/nice to have skills)

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Experience working with international, distributed teams (cross-timezone collaboration, communication, and stakeholder management).

📌 GDD/PH - Application Support Engineer (m/f/d) (India)
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📍 India