We are seeking a Freight Forwarder who will focus on customer service, shipment coordination, and maintaining strong client relationships while ensuring smooth logistics operations.
Key Responsibilities:
- Act as the main point of contact for clients regarding shipment updates.
- Coordinate with operations teams for booking, scheduling, and delivery.
- Provide quotations and shipping solutions based on client requirements.
- Follow up on shipments and ensure timely delivery.
- Handle customer complaints and provide quick resolutions.
- Maintain accurate documentation and shipment records.
- Work closely with internal teams to improve service quality.
Requirements
- 2–4 years of experience in freight forwarding/customer service.
- Strong communication and problem -solving skills.
- Basic understanding of logistics operations and documentation.
- Ability to manage multiple clients and shipments simultaneously.
Perks
- Competitive salary package
- Performance -based incentives
- Professional growth opportunities
- Stable and long -term career path
📌 Freight Forwarder - Customer Service & Coordination (Mumbai)
🏢 Important Group
📍 Mumbai
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