25 Sep
|
Important Company of the Sector
|
Kaladwas
25 Sep
Important Company of the Sector
Kaladwas
We are hiring a dedicated and customer -focused Customer Support Executive to assist customers by resolving queries, providing product/service support, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, problem -solving abilities, and a customer -centric mindset.
Requirements
Key Responsibilities
- Handle customer inquiries through phone, email, and chat support
- Resolve customer complaints and provide appropriate solutions
- Maintain a qualified and positive attitude while assisting customers
- Escalate unresolved issues to the concerned departments when necessary
- Follow up with customers to ensure issue resolution and satisfaction
- Maintain accurate records of customer interactions and support activities
- Provide product/service information and guidance to customers
- Meet response time and service quality targets
- Coordinate with internal teams for effective issue resolution
- Ensure high levels of customer satisfaction and service excellence
Required Skills & Qualifications
- Excellent verbal and written communication skills
- Strong problem -solving and interpersonal skills
- Ability to handle multiple customer interactions efficiently
- Basic computer knowledge and familiarity with support tools
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to work in a fast -paced environment
- Strong time management and organizational skills
- Customer -focused approach with patience and professionalism
Preferred Qualifications
- Prior experience in Customer Support, BPO, or Customer Service
- Experience with CRM or ticketing systems is an advantage