- Milestone Execution & Task Management: Drive the end-to-end deployment lifecycle (testing, training, cutover, hypercare) according to strict project timelines.
- Stakeholder Enablement & Follow-ups: Actively pursue internal department leads and end-users to ensure timely participation, data submission, and milestone sign-offs.
- Testing & Quality Assurance: Lead User Acceptance Testing (UAT), author test cases, log defects, and verify fixes before system launch.
- Handholding & End-User Training: Conduct hands-on training sessions, create user manuals/SOPs, and provide desk-side support during deployment phases.
- Issue Resolution & Analytical Problem Solving: Rapidly diagnose functional adoption issues, process bottlenecks, and operational resistance; deliver actionable solutions on the ground.
- Data Cleansing & Cutover Oversight:
Ensure clean, accurate data transfer from legacy systems into the recent ERP/CRM modules.
Preferred candidate profile
- Task & Process Discipline: Strong project tracking skills with an unyielding focus on milestone completion.
- Assertive Communication: High persuasion abilities to follow up relentlessly with team members across all organizational tiers.
- Empathy & Training Capability: Patient, effective handholding skills to convert non-tech-savvy users into confident system users.
- Root-Cause Problem Solving: Analytical mindset to identify whether an issue is technical, process-driven, or training-related.