We are looking for an experienced SAP CRM Functional Consultant with 3 to 5 years of hands-on experience in SAP CRM configuration, implementation, integration, and production support. The candidate should have solid functional knowledge of SAP CRM Sales/Service processes, Master Data, Order Management, Lead & Opportunity Management, Pricing, and CRM-ECC/S/4HANA integration.
Key Responsibilities
- Analyze business requirements and translate them into SAP CRM functional solutions.
- Configure and support SAP CRM 7.0 business processes.
- Work on CRM Master Data, Business Partners, Products, Organizational Management and Partner Determination.
- Configure and support Sales Order Management, Lead Management and Opportunity Management.
- Handle Pricing, Condition Technique, Transaction Types, Status Management, Date Profiles and Action Profiles.
- Work on Campaign Management, Activity Management and Marketing processes.
- Support SAP CRM Interaction Center / Customer Service processes.
- Work on integration between SAP CRM and SAP ECC/S/4HANA.
- Monitor and troubleshoot CRM Middleware and interface-related issues.
- Perform functional testing,
integration testing, UAT and defect resolution.
- Participate in business requirement gathering, blueprinting and fit-gap analysis.
- Prepare functional specifications and work closely with ABAP/technical teams for enhancements.
- Provide post-go-live support, incident resolution and root-cause analysis.
- Prepare functional documentation and conduct knowledge-transfer/training sessions.
- Coordinate with business users, technical teams and offshore/onshore stakeholders.
Mandatory Skills
1. SAP CRM 7.0 Functional Configuration
2. CRM Sales / Order Management
3. CRM Master Data / Business Partner
4. CRM Middleware & ECC/S/4HANA Integration
5. Pricing / Transaction Types / Partner Determination
Good to Have
- Lead & Opportunity Management
- Campaign Management
- Activity Management
- Interaction Center / CIC
- Service Management
- CRM WebUI functional knowledge
- S/4HANA integration
- Basic understanding of ABAP enhancements, BAdIs and user exits
- Experience in production support / AMS environment