- ATA
- Analysis planning (TNA, Team/Tower wise reporting)
- Rebuttal management
- Spearheading Internal &/or External Calibrations/Client meets/Huddles
- Periodic reviews with the team and SD Partners
- Conducting performance reviews
- Customer Complaint investigation & closure
- Conducts Monthly Process Knowledge Test basis latest updates
- TNI/ Coaching and BQM feedback.
- Daily/ weekly / monthly quality reports.
- RCA/CAPA preparations.
- Audit check list updation
- Calibration calls vs presentations skills
- Preparing MOMS notes post all feedbacks
Qualifications
Skills Required
- Graduate
- Must have US healthcare experience with AR follow-up and denial management knowledge.
- Relevant experience for 2 years and above
- Good Spoken & Written English
- Coaching (Soft) skills
- Interpersonal skills
- Valuable Excel & Presentation skills
- People & Conflict management
- Client engagement skills
- High on Integrity
- RCMS US healthcare experience required
Additional information
- Process Type (Voice / Non-Voice / Hybrid) – Non - Voice
- Shift Details (Timings & Rotational / Fixed) – 6.30 pm to 3.30 am/Fixed
- Work Schedule (Working Days & Weekly Offs – Rotational / Fixed) – Fixed, Sat/Sun off
- Work Model (Work From Home / Work From Office / Hybrid) - WFO