Join our Customer Asset Management (CAM) Bankruptcy & Foreclosure team supporting a leading US-based banking client. The process involves reviewing, validating to ensure accuracy, compliance and service-level adherence
- US Mortgage
- Bankruptcy
- Case Intake & Screening
- Documentation & Proof of Claim Support
- Plan Review & Post-Discharge Activities
- Foreclosures
- Default Setup & Case Intake
- Document Preparation & QC
- Post-Sale & Reporting Support
Roles & Responsibilities:
Analyst / Sr Analyst
- Review and process delinquency & bankruptcy notification requests
- Validate foreclosure triggers and investor timelines
- Validate case type (Chapter 7 / 13) and borrower status
- Handle complex cases and exceptions
- Perform data validation and exception handling
- Provide on-the-floor support and mentoring other team members
- Meet daily productivity and quality targets
- Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
- Communicate discrepancies or process deviations timely
- Act as the first point of contact for escalations
- Collaborate with Training and Quality teams to improve process accuracy
Eligibility:
- Graduates (any stream)
- Solid attention to detail and good typing speed (2530 WPM)
- 2 years of relevant BPO/back-office experience (preferably in banking)
- Strong domain knowledge in Mortgage | Bankruptcy | Foreclosure | Loss Mitigation
- Excellent analytical and reporting skills
- Prior experience as SME/quality checker/process trainer is a plus
- Basic MS Office skills
- Willingness to work in US shifts
- Good comprehension and communication in English