Role & responsibilities

Analyst / Sr Analyst

- Review and process delinquency & bankruptcy notifications requests
- Validate foreclosure triggers and investor timelines
- Validate case type (Chapter 7 / 13) and borrower status
- Handle complex cases and exceptions
- Perform data validation and exception handling
- Provide on-the-floor support and mentoring other team members
- Meet daily productivity and quality targets
- Ensure team adherence to SLA and process guidelines as well as US banking compliance standards
- Communicate discrepancies or process deviations timely
- Act as the first point of contact for escalations

Collaborate with Training and Quality teams to improve process accuracy

Preferred candidate profile

- Graduates (any stream)




- Solid attention to detail and good typing speed (2530 WPM)
- 2 years of relevant BPO/back-office experience (preferably in banking)
- Strong domain knowledge in Mortgage | Bankruptcy | Foreclosure | Loss Mitigation
- Excellent analytical and reporting skills
- Prior experience as SME/quality checker/process trainer is a plus
- Basic MS Office skills
- Willingness to work in US shifts
- Good comprehension and communication in English

Shift Timing- 5:30 PM to 2:30 AM (Both Side Cab)

Freshers with god communication can also apply.

Interested candidates can share cv at [email protected]

📌 Fresher (Mortgage Analyst) (Noida)
🏢 NLB Services
📍 Noida