Role & responsibilities

- Respond to inbound SMB customer inquiries related to hardware and associated Microsoft solutions
- Conduct needs-based sales conversations with business customers and identify purchase opportunities
- Qualify requirements and recommend solutions aligned to customer size, use case, and budget
- Build credibility with business decision-makers and position Microsoft solutions effectively
- Manage direct sales conversations from initial need discovery to next-step agreement or purchase
- Schedule and manage follow-up touchpoints with customers showing active buying intent
- Handle objections and navigate procurement-related discussions with confidence
- Track opportunities, sales outcomes, and customer needs in internal sales tools
- Share Voice of the Customer and market insight with internal teams
- Deliver high-quality, compliant, and customer-centric interactions across channels

Required Skills (Technical + Functional)

- B2B or SMB-oriented consultative sales skills
- Ability to scope business needs and recommend suitable solutions




- Strong communication and relationship-building skills
- Knowledge of CRM/sales platforms and productivity tools
- Ability to identify and influence relevant decision-makers
- Strong objection handling and follow-through capability
- Typing proficiency for high-quality chat/email interactions

Preferred Skills (Valuable to Have)

- Experience in commercial hardware, endpoint devices, or workplace technology solutions
- Familiarity with Microsoft Surface for Business and related productivity tools
- Experience supporting SMB customers in a telesales or digital sales environment
- Exposure to inside sales or remote business sales models

Experience Required

- 2+ years of experience in sales or telesales/Techno Sales
- Prior experience supporting commercial/SMB customers preferred
- Technology or hardware sales experience strongly preferred

Educational Qualifications

- Bachelors degree preferred
- Relevant sales experience may be considered in lieu of formal education

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