- Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
- Should be able to answer calls timely ensuring adherence to the process standards.
- Follow up customer calls wherever is necessary
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
Core Responsibilities:
Customer Support:
Assist users via phone, email, and chat, providing guidance on software usage, resolving basic
issues, and ensuring a positive experience.
Log customer concerns and follow up until resolved.
Lead Generation:
Identify and qualify sales opportunities during support interactions, and reach out to potential
users to introduce the software.
Desired Skills and Requirements:
- Exp : 0 (Fresher)
- Any Graduate
- Fresher ( Pass out 2025)
- Having accounting knowledge is a plus.
Languages : English & Hindi
Other Mandates: Office-based work and weekly 6 days work.
Benefits :
- Full time job
- Incentive
- Mediclaim benefits (Self + Spouse + Children + Mother & Father)
- Attendance Incentive
NOTE : You can bring your friends along if looking for a job.