Responsibilities

- Provide L2 and L3 front-end support for various software applications and systems.
- Deliver exceptional software support, resolving technical problems efficiently and effectively.
- Address and resolve issues on client devices, ensuring minimal downtime and disruption.
- Manage and support Intune environments.
- Conduct remote problem-solving sessions to assist clients with technical issues.
- Collaborate with team members to develop and implement solutions for complex technical problems.
- Maintain detailed and accurate documentation of support activities and solutions provided.
- Communicate effectively with clients and team members, ensuring a transparent understanding of issues and solutions.
- Maintain a friendly and professional demeanor, providing excellent customer service at all times.

Requirements

- Education in Information Technology or equivalent working experience




- Proven expertise in providing L2 and L3 front-end support.
- Strong background in software support and troubleshooting.
- Ability to work solution-oriented, with a focus on resolving client issues promptly.
- Experience in handling client problems and delivering effective solutions.
- Knowledge or experience with Intune is mandatory.
- Excellent remote problem-solving skills.
- Friendly and approachable demeanor, with strong interpersonal skills.
- Strong communication skills, capable of explaining technical issues to non-technical users.
- Good multitasking ability, analytical and problem-solving skills independently
- English fluency in writing and speaking
- Readiness to travel, if needed

📌 It Support Engineer (Mumbai)
🏢 BAUER Corporate Services
📍 Mumbai