Roles and Responsibilities :

- Handle customer interactions through voice channels in a professional and courteous manner
- Assist customers with service inquiries, account-related requests, and general support needs
- Deliver excellent customer experiences while meeting quality and productivity goals
- Understand customer concerns, identify solutions, and escalate issues when required
- Accurately document customer interactions and updates in business systems
- Communicate information clearly and effectively to customers across diverse backgrounds
- Follow defined processes, compliance requirements, and service-level commitments
- Contribute ideas to enhance customer satisfaction and team performance
- Manage multiple customer interactions while maintaining accuracy and attention to detail
- Collaborate with team members, participate in training programs, and continuously develop new skills

Job Requirements :





- Graduate of any discipline or minimum 12th (higher secondary) pass
- Excellent verbal and written communication skills in English
- Nice to have knowledge in an international voice process, customer service, or contact center environment
- Strong customer-focused mindset with a passion for helping others
- Valuable problem-solving and analytical thinking skills
- Basic computer proficiency, including familiarity with Microsoft Office and business applications
- Ability to listen actively, learn quickly, and adapt to a fast-paced environment
- Strong interpersonal skills with the ability to build rapport and communicate confidently
- Ability to manage priorities, work in shifts, and meet performance expectations

📌 Customer Service Associate (International Voice Process) (Gurugram)
🏢 FIS
📍 Gurugram