Roles & Responsibilities

- Manage customer relationships throughout the villa and apartment sales journey, from booking to possession.

- Coordinate with customers regarding bookings, agreements, payments, registration and possession.

- Handle customer queries related to villa/apartment specifications, pricing, payment schedules, amenities, and project updates.

- Coordinate with Sales, Pre-Sales, Finance, Legal, Projects, and Construction teams to resolve customer requirements.

- Follow up with customers for booking confirmations, payment collections, documentation, and registration.

- Maintain accurate customer, booking, and payment details in the CRM system.

- Coordinate site visits, property inspections, snagging, possession, and handover activities.





- Handle customer complaints and ensure timely resolution through coordination with respective departments.

- Maintain regular communication with customers regarding construction progress, possession timelines, and project developments.

- Support the sales team in lead follow-ups, customer engagement, and conversion-related activities.

- Prepare and maintain CRM reports, MIS reports, booking trackers, payment trackers, and customer databases.

- Ensure timely follow-up with prospective and existing customers to improve customer engagement and sales conversion.

- Maintain proper records of customer communications, commitments, and service requests.

📌 Crm Executive (Bengaluru)
🏢 MODERN SPAACES
📍 Bengaluru