Key Responsibilities

- Handle customer inquiries through calls, messages, emails, and other communication channels.
- Provide customers with accurate and timely information regarding services, bookings, requests, and concerns.
- Understand customer issues and resolve complaints professionally and efficiently.
- Maintain and regularly update customer accounts, records, and relevant information.
- Coordinate with internal departments to address customer requirements and ensure timely resolution of issues.
- Prepare reports, trackers, and other documents using MS Excel and MS Office.
- Monitor pending customer requests and ensure timely follow-ups.
- Maintain professional communication and uphold the company's service standards and values.

Requirements

- Excellent verbal and written communication skills.
- Strong command of English is mandatory.
- Good interpersonal and customer-handling skills.
- Basic to positive knowledge of MS Excel and MS Office.
- Ability to handle customer concerns calmly and professionally.
- Freshers and candidates with 2 years of relevant experience can apply.
- Candidates based in Pune will be preferred.

Perks and benefits

Flexi working

📌 Costumer Service (Pune)
🏢 Business Brandy Digital Media
📍 Pune