German Customer Support Executive (Pune)

25 Sep

EXL

Pune

25 Sep

EXL

Pune

Roles and Responsibilities

- Provide exceptional customer support to clients through phone calls, emails, or chats in German language.

- Handle customer inquiries, resolve issues, and escalate complex cases to senior team members when necessary.

- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction ratings.

📌 German Customer Support Executive (Pune)
🏢 EXL
📍 Pune

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