ACG is the world's only integrated pharma manufacturing solutions company. We are headquartered in Mumbai, India. ACG has a presence in over 100 countries with its products and services that strive to provide world-class technology across multiple domains. We offer a complete range of solutions beginning with empty capsules; granulation and tablet coating; capsule filling; tabletting; packaging films; blister packing and carton packing to the end-of-line solutions and track and trace systems.
We have an opportunity in ACG Value Links of an Assistant, Sales, AVL.
Job Objective
To drive organizational effectiveness by providing strategic support that strengthens processes, enhances efficiency, and supports business outcomes.
Primary responsibilities
- Customer & Principal Coordination
Act as the primary interface between customers and principals for all operational and business-related communication.
Understand customer requirements, respond with quotations, and provide timely follow-ups.
Address customer queries, ensuring high standards of service and satisfaction.
- Order & Shipment Management
Coordinate the complete order cycle from receipt to execution and revenue recognition.
Track shipments, update customers on ETA,
and ensure all necessary documents are shared in time.
Work with clearing agents for import shipment clearance and coordinate onward logistics.
- Operational & System Support
Maintain and update MIS reports, sales information, and monthly MPRM presentations for management.
Ensure all SAP entries are updated for ValueLinks by preparing and uploading templates via One ACG Helpdesk.
Raise import purchase orders for Autopack spares and ensure follow-through until material receipt.
Ensure installations are completed on time by service engineers and that service invoices are raised in SAP.
- Commercial & Finance Support
Follow up with customers for payments and update Accounts Receivable reports monthly.
Coordinate with finance teams to ensure accurate tracking of commission income.
Raise commission invoices and track collection until closure.
- Administrative Coordination
Arrange car bookings for team travel by coordinating with Admin and Riya Travel.
Facilitate internal scheduling, communication, and administrative tasks to ensure productive functioning of the business unit.