Role & responsibilities

Product Approval Management

- Lead product approval and qualification process for current and existing products.
- Approve PPAP, APQP, FMEA, Control Plans, Specifications and validation reports.
- Coordinate customer approvals, type testing and regulatory compliance requirements.
- Ensure compliance with IS, IEC, UL, EN, VDE and customer specifications.
- Maintain product approval records and technical documentation.

System Approval & Quality Management

- Own QMS compliance to ISO 9001, ISO 14001 and ISO 45001.
- Lead Customer, certification and internal audits and closure of observations.
- Drive CAPA effectiveness, management reviews and continual improvement initiatives.
- Develop and maintain quality procedures, SOPs and policies.

Customer Complaint Resolution

- Drive customer complaint management process and escalation handling.
- Lead RCA using 8D, 5 Why and Fishbone methodologies.
- Ensure timely closure of customer complaints and warranty claims.




- Monitor complaint trends and implement preventive actions.

Leadership & Quality Assurance

- Manage and develop Quality Assurance Engineers and quality team members.
- Monitor KPIs, COPQ, customer satisfaction and audit performance.
- Support supplier quality improvement activities.
- Coordinate frequent outdoor visits to customer sites, project locations and suppliers for approvals, audits and complaint investigations.

Preferred candidate profile

- Bachelors degree in electrical, Electronics, Mechanical or related Engineering discipline.
- 8-12 years of relevant experience in Quality Assurance.
- Experience in product approvals, customer complaint management, and audit coordination.
- Knowledge of applicable product and quality standards relevant to the cable industry / wiring harness

📌 Quality Control Manager (Bhopal)
🏢 LAPP INDIA
📍 Bhopal