Role & Responsibilities:

- Manage and supervise the telecalling and lead conversion team.
- Allocate leads to team members and monitor daily follow-ups.
- Track calls, lead status, appointments, and conversions.
- Ensure timely follow-up with prospective customers and maximize lead conversions.
- Set daily, weekly, and monthly performance targets for the team.
- Monitor individual team performance and provide regular feedback and coaching.
- Train telecallers on communication, product/service knowledge, objection handling, and closing techniques.
- Handle important leads, customer escalations, and difficult cases when required.
- Maintain accurate lead and customer information in the CRM/system.
- Prepare daily and weekly reports on calls, leads, follow-ups, and conversions.
- Coordinate with the marketing and sales teams to improve lead quality and conversion rates.




- Ensure the team achieves assigned conversion and revenue targets.

Preferred candidate profile

- 25 years of experience in telecalling, telesales, inside sales, lead conversion, or team management.
- Previous experience managing a telecalling/sales team is preferred.
- Solid communication, negotiation, persuasion, and follow-up skills.
- Good understanding of lead management and sales conversion processes.
- Experience with CRM software, lead management systems, or calling platforms is an advantage.
- Target-oriented with the ability to motivate and manage a team.
- Tamil and English communication skills are required.
- Bachelor's degree in any discipline preferred.

📌 Marketing Coordinator (Chennai)
🏢 PSB SECURITIES
📍 Chennai