Required Qualifications

- 10+ years in business analysis and product management
- 5+ years in people management or team leadership
- Deep knowledge of US healthcare workflows, claims, eligibility, non-claims, Digital intake, compliance requirements (HIPAA, CMS regulations), and industry pain points
- Proven track record leading product delivery and/or project implementations in healthcare
- Robust analytical and problem-solving skills; ability to translate business needs into actionable solutions
- Excellent communication and presentation skills; ability to engage C-suite and technical stakeholders
- Experience with project management methodologies (Agile, Waterfall, or Hybrid)

AI/Tech/API Related

- Understanding of Intelligent Automation/RPA impact on healthcare processes and how to document automation opportunities
- Ability to identify and document requirements for AI-powered features
- Knowledge of data quality requirements and implications for AI/ML models
- Understanding how to gather requirements from stakeholders for intelligent automation projects




- Familiarity with AI-driven change management-communicating automation and AI adoption to end-users
- Awareness of Operations Intelligence and how to translate business problems into data-driven insights
- Understanding workflows that can benefit from intelligent automation (claims processing, eligibility verification, etc.)
- Ability to work with data teams to define features and requirements for AI-powered solutions

Preferred Qualifications

- Healthcare domain expertise (clinical, Digital intake, claims, member services)
- Familiarity with healthcare IT systems (EHR, claim platforms, payer systems)
- Experience working with BPO/managed services models
- PMP, CSPM, or advanced certification in project/product management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Software (Chennai)
🏢 Firstsource
📍 Chennai