Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of E-commerce Seller Support.

Summary:

E-commerce Seller Support Team Leader manages a group of customer service or operations agents who help online merchants navigate and troubleshoot marketplace platforms like Amazon Seller Central, Flipkart, or WFS.

- To Apply for above E-commerce Seller Support, WhatsApp 'Hi' @ (phone hidden)

- When Asked For The job Code, Type: Job Code # 214

Key skills:

- 4+ years of experience in E-commerce Customer Seller Support / Merchant Helpdesk.
- 1 year of experience as a Team Leader / People Manager in an International BPO.
- Hands-on experience with Seller Central or other marketplace platforms.
- Any Graduate

Key Requirement:

- Lead and manage a team of 15-20 Seller Support Associates.
- Monitor and drive team performance against CSAT,



FCR, AHT, Quality, and SLA metrics.
- Conduct regular coaching, feedback, and performance improvement sessions.
- Handle complex customer/seller escalations and ensure timely resolution.
- Perform Root Cause Analysis (RCA) for recurring issues and identify improvement areas.
- Ensure adherence to process, quality, and operational guidelines.
- Collaborate with QA, WFM, and other stakeholders to achieve operational targets.
- Prepare and maintain daily, weekly, and monthly performance reports.
- Identify process gaps and implement continuous improvement initiatives.
- Ensure effective communication and engagement within the team.

📌 E-commerce Seller Support : Team Leader : Pune : Max 7.5 LPA : Apply
🏢 Outpace Consulting Services
📍 Pune