Role Overview:

We are looking for a agile Cluster Manager to drive P&L;, operational excellence, customer experience, and team performance across multiple retail stores within the cluster.

Key Responsibilities

1. Financial & Sales Performance

- Own cluster P&L; and drive revenue, profitability, generics, diagnostics & high-margin targets

- Monitor daily/weekly targets vs achievement

- Identify underperformance trends and implement corrective action plans

- Build local partnerships and drive revenue growth initiatives

2. Omnichannel Operations

- Ensure 100% order fulfillment with zero TAT breaches

- Conduct RCA for order pushbacks and processing delays

- Drive resolution of systemic store-level issues

3. Team Management

- Lead, mentor, and review store managers

- Conduct regular store visits.

- Drive performance culture, target clarity, and training initiatives

- Improve team engagement and retention

4. Customer Experience

- Ensure high service standards across touchpoints (store, calls, WhatsApp)

- Monitor NPS and implement improvement plans





- Maintain grooming and professional behavior standards

5. Inventory & Compliance

- Monitor shrinkage and ensure inventory accuracy

- Conduct audits on licenses, cold chain logs, H1/Anti-TB registers, billing & banking processes

- Ensure adherence to SOPs and regulatory requirements

6. Store Hygiene & Marketing

- Ensure VM compliance, branding visibility, and cleanliness

- Drive store-level marketing initiatives and campaigns

7. Expansion & Hiring

- Support new store launches and property handovers

- Partner with TA team for hiring and onboarding

What Were Looking For

- Min 5 years of multi-unit retail management experience

- Strong P&L; management and operational expertise

- Excellent leadership, problem-solving & communication skills

- Pharmacy/Healthcare retail experience preferred

- Ownership mindset with ability to thrive in fast-paced environments

Contact Person:- Rachna Singh

Contact no.:- (phone hidden)

📌 Cluster Manager (Ghaziabad)
🏢 TATA 1 MG
📍 Ghaziabad