Role Overview: Handles daily office administration, customer communication, and aftersales service coordination. Ensures smooth operations, timely complaint resolution, and accurate reporting.
Key Responsibilities:
- Manage front office, documentation, inward/outward registers.
- Receive customer complaints, log them, coordinate with service team, and close cases.
- Draft emails, prepare service reports, and maintain customer records.
- Excel work: service tracker, complaint register, AMC tracker, MIS reports.
- Coordinate with sales, accounts, and vendors for followups and documentation.