Role & responsibilities

Position- Help Desk Executive

Location- Gurgaon

Location- Address:- DLF Phase 1, Gurugram, Haryana 122022

Experience- Fresher ( 0- 0.6 Months )

Working Days- 6 Days

Job Description Helpdesk Executive

Job Summary

We are looking for a motivated and enthusiastic Helpdesk Executive to join our IT Support team. The candidate will be responsible for providing first-level IT support, addressing user queries, troubleshooting basic technical issues, coordinating with internal teams and external vendors, and ensuring the timely resolution of IT-related incidents and service requests. The ideal candidate should have good communication and customer service skills, a problem-solving attitude, and a willingness to learn and work in a quick-paced environment.

Key Responsibilities

- Respond to incoming phone calls, emails, and IT support requests from users in a timely and professional manner.
- Provide first-level technical support for desktops,



laptops, printers, peripherals, software, and other IT-related issues.
- Log, track, update, and follow up on IT support tickets until successful resolution and closure.
- Diagnose and resolve basic hardware, software, connectivity, and user-access-related issues.
- Escalate complex or unresolved technical issues to the appropriate IT team or service provider.
- Coordinate with external vendors for hardware, software, networking, and other IT-related support requirements.
- Maintain accurate records of service requests, incidents, troubleshooting activities, and resolutions.
- Follow up with users regarding open tickets and provide regular status updates.

If you are interested kindly share your updated resume at [email protected]

call: (phone hidden)

📌 Fresher Graduate (Gurugram)
🏢 Progressive Techserve
📍 Gurugram