Business Development Manager / Business Head Recruitment & Staffing

Experience: 8–15+ years
Industry: Recruitment / Staffing / RPO / Contract Staffing / Manpower Services

Role Type: Business Ownership / P&L; / Client Acquisition / Operations

Role Objective

We are looking for a commercially driven Business Development Manager / Business Head who can take end-to-end ownership of the recruitment and staffing business, including business development, client acquisition, revenue generation, recruitment delivery, account management, team management, collections, and profitability.

The candidate should have a proven track record of building recruitment/staffing business from the ground up, acquiring new clients, converting mandates, scaling teams, and delivering profitable revenue.

Key Responsibilities

1. Complete Business Ownership

- Take ownership of the entire recruitment and staffing business.
- Develop the business strategy, revenue plan, growth targets, and execution roadmap.
- Own revenue, gross margin, profitability, client acquisition, delivery, and collections.
- Build a scalable and sustainable staffing/recruitment business.
- Identify recent markets, industries, service lines, and revenue opportunities.

2. New Client Acquisition

- Generate new business through direct sales, networking, LinkedIn, references, market mapping, cold calling, events, and industry relationships.
- Identify decision-makers including CHROs, HR Heads, TA Heads, Procurement Heads, Business Heads, and CXOs.
- Conduct client meetings and understand manpower requirements.
- Convert prospects into active recruitment/staffing accounts.
- Build a strong and continuously growing sales pipeline.

3. Recruitment & Staffing Business

Experience and understanding of:





- Permanent recruitment
- Contract staffing
- Temporary staffing
- RPO
- Volume hiring
- Executive search
- IT recruitment
- Non-IT recruitment
- Healthcare staffing, if applicable
- Payroll staffing / manpower outsourcing

The candidate should understand which staffing model is commercially suitable for each client requirement.

4. Commercial & Negotiation

- Lead commercial negotiations with clients.
- Prepare proposals, rate cards, staffing commercials, and agreements.
- Negotiate recruitment fees, staffing markups, payment terms, replacement clauses, notice periods, overtime, BGV costs, payroll costs, and other commercial conditions.
- Protect company margins while maintaining competitive commercial terms.
- Identify commercially unviable accounts before committing resources.

5. P&L; & Profitability

This is a critical responsibility.

- Own business P&L; and gross margin.
- Monitor revenue versus operating costs.
- Track profitability client-wise and business-line-wise.
- Calculate staffing margins before accepting contracts.
- Monitor recruiter productivity and cost per closure.
- Control unnecessary operational costs.
- Improve revenue per client and revenue per employee.
- Prepare monthly business performance reports.

6. Account Management & Business Expansion

- Build strong relationships with existing clients.




- Increase wallet share within existing accounts.
- Identify additional departments and locations requiring hiring.
- Cross-sell recruitment, staffing, RPO, payroll, and other HR solutions.
- Maintain high client retention.
- Conduct regular business reviews with key accounts.

7. Recruitment Delivery Ownership

- Work closely with recruitment and delivery teams.
- Ensure mandates are assigned and delivered within agreed TAT.
- Monitor:
- Open positions
- Submission numbers
- Interview ratios
- Offer ratios
- Joining ratios
- Closure rates
- TAT
- Candidate quality
- Attrition

- Take corrective action when delivery performance falls below expectations.

8. Team Leadership

- Build, manage, and develop the recruitment/delivery team.
- Set individual and team targets.
- Monitor productivity and performance.
- Recruit and train recruiters, Team Leads, BDMs, and support functions as required.
- Establish performance dashboards and review mechanisms.
- Build a performance-oriented culture.

9. Collections & Cash Flow

- Take ownership of client payment follow-ups along with Finance.
- Monitor outstanding invoices and ageing.
- Ensure agreed payment terms are followed.
- Track DSO and cash flow.
- Escalate delayed payments and take corrective action.
- Ensure business growth does not create cash-flow problems.

10. Process, Compliance & Risk

- Ensure compliance with applicable staffing, employment, payroll, contractual, and client-specific requirements.
- Establish proper documentation and SOPs.
- Monitor BGV, payroll, attendance, invoicing, candidate documentation, and onboarding processes.
- Manage commercial and operational risks associated with staffing contracts.

📌 Business Development Manager Recruitment & Staffing (Chennai)
🏢 Pama Network
📍 Chennai