We are hiring an L1 Support Engineer to support 247 monitoring and first-level operational response for Data Observability platforms.
Key Responsibilities:
- Monitor alerts, dashboards, and notifications for data platforms.
- Perform initial issue validation, triage, and troubleshooting as per SOPs and runbooks.
- Create, update, and route incidents to the appropriate technical teams.
- Track tickets and follow up until closure or handover.
- Perform shift handovers and maintain accurate incident documentation.
- Use SQL and Snowflake for first-level issue validation and troubleshooting.
- Coordinate with data, engineering, and operations teams during escalations.
Required Skills:
- 48 years of experience in L1 / Production Support.
- Robust SQL knowledge.
- Hands-on experience with Snowflake.
- Experience in production monitoring, incident handling, and ticket management.
- Willingness to work in 247 rotational shifts.
- Good communication and strong process adherence.
Good to Have:
- Data Observability experience.
- Experience with monitoring/alerting tools.
- ServiceNow, Jira, or similar ticketing tools.
- Experience working with SOPs, runbooks, and escalation processes.
📌 Support Engineer Data Observability (Bengaluru)
🏢 Otomeyt
📍 Bengaluru
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