Key Responsibilities

- Handle customer communication and maintain valuable customer relationships.
- Discuss and follow up with customers regarding pending payments and collections.
- Handle customer complaints and coordinate with the concerned department for resolution.
- Follow up with the concerned department until the customer complaint is properly resolved.
- Coordinate with customers regarding returned goods and ensure proper processing.
- Ensure all applicable Credit Notes (CN) and Debit Notes (DN) are raised and processed on time.
- Ensure CNs related to meetings, returns, claims, adjustments, and other applicable cases are properly entered and followed up.
- Maintain proper records of customer complaints, payment follow-ups, returns, CNs, and DNs.
- Coordinate with the concerned teams for pending customer-related issues and ensure timely closure.
- Prepare and send professional email drafts to customers and internal departments.
- Maintain regular follow-up through calls, emails, and messages as required.
- Prepare reports and updates related to customer complaints, payments, returns, and CN/DN status.

📌 Crm Executive (Gurugram)
🏢 KLJ Paraflex India
📍 Gurugram