TTEC is hiring a WFM Scheduler to manage agent schedules, shifts, breaks, leaves, and staffing coverage based on forecasted demand.
Key Skills:
- Workforce Management / Scheduling experience is mandatory
- Robust analytical and Excel skills
- Good communication and stakeholder management
- Ability to work in a 24x7 environment
- Variant experience is preferred.
Location: Ahmedabad
If you have experience in WFM Scheduling, Capacity Planning, or Contact Center Operations, share your profile or connect with us.