- Participate in architecture, engineering, design and deployment of proxy solutions (Zscaler, Bluecoat, Websense, MacAfee Proxy and other such)
- Working experience to define, create, and maintain proxy policies
- Root cause analysis and troubleshooting of proxy issues
- Experience with PCAP capture and analysis
- Experience with complex troubleshooting techniques (e.g., debugging latency issues, authentication issues, and application functionality issues)
- Configure and maintain GRE Tunnels, IPSec Tunnels, NAT, PAC files
- Configuration of Application profiles, URL filtering, Cloud App control and DNS policies
- Troubleshoot issues related to network connectivity and security policies
- Collaborate with the client and TAC team to resolve problems
- Solid knowledge on complex proxy solution designs which include SSL interception and content analysis
- Good knowledge and working experience within a secure public cloud and integrating Private Access
- Document and track client interactions, issues and resolutions via email and ticketing tools
- Follow best practices and interoperability when using PAC Files with Zscaler App, PAC with GRE tunnels or IPSec Tunnels
- Troubleshooting performance issues, connection status errors, ZPA authentication errors, browser access error codes