- Manage the assigned collection portfolio and drive collection and recovery targets.
- Develop and execute strategies for early bucket, delinquency and NPA accounts.
- Lead and manage field collection teams and external collection agencies.
- Monitor daily/weekly performance against collection targets and productivity metrics.
- Review bucket-wise movement, roll-forward, roll-back and recovery performance.
- Manage agency allocation, productivity, quality and overall performance.
- Handle high-value, difficult and escalated delinquent accounts.
- Ensure adherence to company collection policies, processes and regulatory guidelines.
- Coordinate with Credit, Risk, Operations, Legal and Customer Service teams for account resolution.
- Analyze collection data and identify areas for improvement in recovery efficiency.
- Conduct regular performance reviews and implement corrective actions where required.
- Prepare and present MIS, collection dashboards and performance reports to senior management.
- Ensure customer interactions are conducted professionally and in accordance with applicable collection guidelines.