- Manage day-to-day operations of the CSM team, ensuring efficient delivery of services to customers.
- Provide technical support to customers through phone, email, or chat channels, resolving issues related to software products.
- Collaborate with cross-functional teams (e.g., engineering, marketing) to identify and prioritize customer needs.
- Analyze data from various sources (e.g., CRM systems, sales reports) to inform business decisions.
Job Requirements :
- 5-9 years of experience in a similar role within IT Services & Consulting industry.
- Solid understanding of CSAs (Customer Service Associates) processes and procedures.
- Excellent communication skills for effective interaction with customers at all levels.
📌 Lead Administrator (Noida)
🏢 Logic planet
📍 Noida
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