- Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
- Troubleshoot issues with existing systems, applications, and hardware devices using problem-solving skills.
- Collaborate with internal teams to resolve complex customer complaints and escalate issues when necessary.
- Maintain accurate records of customer interactions, tickets, and resolutions.
Job Requirements :
- 0.6-6 years of experience in a similar role providing technical support for IT services & consulting industry.
- Solid knowledge of international voice process (US process) including accents and communication styles.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
📌 Technical Support Engineer (Chennai)
🏢 Movate Technologies
📍 Chennai
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