- Handle customer inquiries, concerns, and issues via phone calls in a professional and courteous manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre setting with focus on CSE (Customer Support Executive) or CSR (Customer Service Representative).
- Excellent communication skills with ability to handle high-pressure situations effectively.
- Strong knowledge of voice processing techniques and processes related to international calling operations.