- Handle customer inquiries, concerns, and feedback via phone calls in a qualified and courteous manner.
- Resolve customer issues promptly and efficiently by providing accurate information and solutions.
- Maintain records of all interactions with customers using our CRM system.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
Job Requirements :
- 0-7 years of experience in BPO/call center environment or related field (freshers welcome).
- Good communication skills with the ability to articulate complex ideas simply over the phone.
- Ability to work on rotational shifts.
- Grad/Undergrad welcome.
- REmote job for contractual 3 months.
📌 Customer Support Executive- Voice process/Work from Home (India)
🏢 TP
📍 India
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