What Youll Do

- Design and deliver on a learning curriculum for the Operations team that aligns with Instawork s business objectives and scales with a growing organization; coordinate and administer training
- Develop a comprehensive onboarding program that encourages current team members to provide premier support for Instawork s customers and internal stakeholders, as well as prepare them for an intensive operational role managing high volume and nuanced customer requests
- Collaborate with management to create training plans, develop training modules, and facilitate real-time training for Operations new hires and continuing education for tenured specialists
- Manage the efficacy of new hire onboarding through continuous process planning, execution, and identifying metrics for the Operations learning curriculum
- Establish methods for measuring and reporting on learner engagement, comprehension, and practical application
- Provide consistent visibility through written status and ongoing reporting, summarizing learner developmen
- Develop learning exercises with specific examples of interactions that promote empathy and obsession with the customer experience
- Create and assist with managing content for the Operations for the internal customer Knowledge Base and external customer Help Center

Who You Are

- 3+ years of experience leading and creating support training programs
- 3+ years leading remote or diverse teams, preferably in the technology services industry
- Experience creating content for and publishing within a Content or Learning Management System
- Proven ability to utilize different strategies to engage learners through presentation,



facilitation and mentorship, as well as use of online and offline training concepts
- Demonstrated success managing long-term projects and ongoing reporting for deliverables
- Proven ability to motivate, influence and work effectively at all organizational levels using different methods of communication
- Experience collaborating with distributed teams across multiple time zones and languages and cultures strongly preferred Learning Management System (LMS) administration experience preferred

Our Values

- Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.
- Bias for Action
We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it s OK to be wrong, so long as we learn from our mistakes and course correct!
- Always Be Learning
We re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.
- Act Like an Owner
We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Trainer - India (Bengaluru)
🏢 Instawork
📍 Bengaluru