Job Description The Platform Architect is a trusted advisor for enterprise platform strategy and governance You define platform standards and guide technical decisions to ensure ServiceNow remains healthy scalable and aligned to customer goals Your purpose is to establish governance models anticipate risks and enable sustainable growth You engage across CxO enterprise architects and platform teams to influence decisions and ensure consistency across the program What You Will Do Define and maintain platform vision and strategy aligned to enterprise IT and business objectives Provide architectural guidance to ensure designs align with platform standards and leading practices Shape governance frameworks covering instance strategy integrations and data models Facilitate platform governance forums to drive consistent decisions across partners and teams Anticipate and mitigate platform risks scalability performance technical debt Influence adoption of leading practices across customer partner and ServiceNow teams Provide structured feedback to ServiceNow product and engineering teams Travel of up to 50 annually may be expected What Success Looks Like ServiceNow is embedded as a strategic enterprise platform with transparent governance models in place Platform standards are consistently applied across all delivery teams Technical risks are reduced and scalability is maintained You are recognised as a trusted advisor on platform strategy and governance complementing the CSEs businessvalue leadership Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

12-16 years of experience in enterprise architecture solution strategy and program leadership

Proven experience engaging at Executive level to influence platform direction and business outcomes

Track record of defining multiworkflow enterprisescale architectures and governance models

Strong ability to operate as a programlevel architect guiding multiple teams and partners toward a unified vision

Expertise in platform strategy integration patterns and complex delivery governance

ServiceNow Certified Master Architect CMA plus other architecture and governance framework certifications are highly desirable

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📌 Associate Principal - Architecture (Bengaluru)
🏢 LTM
📍 Bengaluru