- Location: Jaipur, Rajasthan
- Working Schedule: Full time
- Work Arrangement: Hybrid
- Relocation Assistance Available: No
Job Summary
SSA Implementation: A Structured Settlement is a unique financial arrangement, involving periodic and lump sum payments, that a claimant accepts to resolve a personal injury tort claim or to settle a statutory payment obligation. Associate will be responsible for reviewing all the customer documents along with the chosen quote and building the contract in the system.
Responsibilities
- Review all the customer documents, including the quote document, and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
- Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
- Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs via email.
- Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of the transaction complies with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.
- Performs other related duties as assigned or required by business need.
- Manage additional responsibilities assigned by Stateside teams, including handling escalations, fulfilling urgent or ad-hoc reporting requirements, and performing enhanced validation checks.
- Maintain proper documentation and version control for all reports.
- Assist in improving reporting accuracy and efficiency by following SOPs.
- Perform any other essential duties as assigned from time to time by the Supervisor to support operational continuity.
- Ensure that receipts are processed within SLAs and Internal standards.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results.
- Interpret correspondence to identify customer needs and expectations.
- Manage multiple tasks and deadlines; plan and organize time and priorities to achieve business results.
- Assist others with work to assure attainment of department objectives.
- Work as a team member to meet the company's objectives while demonstrating core values and meeting key measures.
- Comply with regulatory requirements in prioritizing and completing work assignments.
- Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
- Analyze and research all discrepancies.
- Investigate and resolve outstanding items.
- Perform mid-month, month-end, and quarter-end activities as per documented desktop procedures.
- Computer navigation skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Knowledge of Insurance principles in relation to the US Insurance industry is preferred
- Knowledge about US Culture is preferred
- Strong command of MS Excel (VLOOKUP, Pivot Tables, Formatting), MS Word
- Should be able to read, interpret business documents.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.