Key Responsibilities

- Develop and maintain strong relationships with existing and prospective clients.
- Act as the primary point of contact for customer queries, requirements, and concerns.
- Understand customer needs and provide appropriate product and service solutions.
- Follow up on quotations, orders, payments, deliveries, and installations.
- Coordinate with Sales, Estimation, Production, Operations, and Installation teams to ensure timely execution.
- Maintain regular communication with customers throughout the order lifecycle.
- Handle customer complaints and ensure timely resolution.
- Identify opportunities for repeat business, referrals, and upselling/cross-selling.
- Maintain accurate records of customer interactions, follow-ups, and order status.
- Build long-term relationships with architects, builders, contractors, interior designers, developers,



and other relevant stakeholders.
- Collect customer feedback and share actionable insights with the management.
- Prepare regular reports on customer status, pending issues, follow-ups, and business opportunities.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer-handling and relationship-management skills.
- Good negotiation and problem-solving abilities.
- Solid follow-up and coordination skills.
- Ability to manage multiple customers and priorities effectively.
- Proficiency in MS Office/CRM tools.
- Knowledge of uPVC/Aluminium windows and doors or the construction/building materials industry will be an advantage.

📌 Customer Relationship Manager (Sahibzada Ajit Singh Nagar)
🏢 Window World India
📍 Sahibzada Ajit Singh Nagar