- Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, complaints, and feedback in a timely and professional manner.
- Utilize strong communication skills to build rapport with customers, understand their needs, and address concerns effectively.
- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.
Job Requirements :
- 1-4 years of experience in an International BPO or Voice Process environment.
- Proficiency in handling international calls (US/UK) with excellent communication skills.
- Ability to work on night shifts (rotating schedules).
- Solid problem-solving skills to resolve complex customer issues promptly.
📌 Voice Process Customer Service Executive (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru
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