We are seeking a Technical Support Executive to support our project at client site in Navi Mumbai. The Technical Support Executive will troubleshoot all problems from client site located across India with support from client internal teams. This includes troubleshooting hardware and network issues, following up with Reliance internal teams, oversee new deployments and maintaining records. The role will coordinate with third-party vendors of client to troubleshoot hardware and network issues. This role will also be responsible for evaluating current hardware and workflows as and when required by Monolith client.

Responsibilities

Oversee 100% uptime of hardware and software systems related to Digital Signage project.

- Check if all media player and switchers are online using system software’s.
- Solve software related issues if any with help of OEM’s.
- Check if all transmitters, receivers and splitters are in working condition by co-ordinating with respective store engineer.
- Initiate replacement of faulty hardware with help of store IT engineer from OEM’s.
- Troubleshoot network issues with help of Store team.
- Manage remote Installations / Configuration / Software Updates.
- Manage inventory of assets,



prepare necessary reports and support for content scheduling as required by Monolith Client.
- Travel to local stores as and when required by Monolith client.
- Any other tasks which may be required to carry out within digital signage project projects and larger business objectives of client and Monolith.

Basic Qualifications

- 2+ years of experience as Technical Support Executive or the equivalent.
- Strong written and verbal English communication skills.
- Problem Solving skills, organized and with great attention to detail.
- Good Microsoft Excel skills (Pivot tables, vlookup, etc).
- Reporting to Digital Signage Team Leader.

Preferred Qualifications

- CCNA certification from reputed institute.
- Basic knowledge of Audio-Video equipment’s would be an added advantage.
- Understanding of content scheduling would be an added advantage.
- Experience with variety of digital media workflows.
- Knowledge of various video formats.
- Ability to work independently while being able to contribute successfully to cross-functional teams.
- Ability to manage multiple projects at once, follow through, and meet deadlines.

📌 Technical Support Executive (Mumbai)
🏢 Monolith Multimedia Technologies
📍 Mumbai