We are looking for a confident and customer-focused Customer Care Executive to join our team in Vijay Nagar, Indore. The ideal candidate should have excellent English communication skills, a customer-first attitude, and the ability to handle customer queries professionally over the phone.
Key Responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Understand customer queries and provide accurate and timely resolutions.
- Maintain a polite, professional, and positive approach while interacting with customers.
- Record customer interactions and update relevant information in the system.
- Follow company processes, guidelines, and quality standards.
- Escalate complex customer issues to the appropriate team when required.
- Meet assigned performance, quality,
and customer satisfaction targets.
Requirements
- 6 months to 2 years of experience in customer care, BPO, telecalling, or voice process.
- Excellent English communication skills, both verbal and conversational.
- Good listening and problem-solving abilities.
- Customer-oriented approach with a professional attitude.
- Comfortable working in rotational shifts.
- Basic computer knowledge and familiarity with CRM systems will be an advantage.
- Candidates who can join immediately or at short notice will be preferred.
What We Offer
- Competitive salary and incentives.
- Professional and supportive work environment.
- Learning and career growth opportunities.
- Exposure to a professional voice-process setting.
Job Location: Vijay Nagar, Indore
Experience Required: 6 Months – 2 Years
Shift: Rotational
Process: Voice
📌 Customer Care Executive (Indore)
🏢 Beacon Crew
📍 Indore
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