Sr. Social Media Manager

Role Summary

We are looking for a Sr. Social Media Manager / Client Delivery Manager who will own end-to-end delivery and client success for a set of clients.

At Digital Mojo, clients are managed in small, dedicated teams (called pods).
Each pod works like a mini-agency, responsible for strategy, execution, performance, and client satisfaction.
You will act as the single owner for your clients — coordinating social media, performance marketing, creatives, and execution — while ensuring quality, timelines, and results.
This is not a coordination-only role.
This is an ownership role.
What is a “Pod”? (For clarity)
A pod is a small, dedicated client team consisting of:
A Client Manager (you)
Social Media Managers
Performance Marketer
Video/Creative support
You will lead this team and be accountable for outcomes.
Key Responsibilities1. Client Ownership & Communication
Be the single point of contact for 6–7 clients
Lead weekly/monthly client calls
Understand client business goals and pressure points
Set expectations clearly and manage scope
Handle escalations calmly and proactively

2. Strategy & Planning

Own monthly plans and priorities for each client
Align social media, performance marketing, and creatives into one plan
Use performance insights to guide content and campaigns
Ensure all execution supports business outcomes

3. Team & Delivery Management

Manage a small delivery team assigned to your clients
Allocate work clearly and avoid overlaps
Ensure all deliverables are on time and high quality
Maintain execution discipline and standards

4. Performance Oversight





Review and understand key performance metrics (CPL, ROAS, CTR, conversions)
Work closely with performance marketers to course-correct
Ensure performance reports are accurate and meaningful
(You are not required to run ads, but must understand performance well.)

5. Quality Control & Accountability
Final responsibility for calendars, creatives, messaging, and reports
Ensure there are no surprises for clients
Track deadlines, deliverables, and service levels
6. Commercial & Retention Responsibility
Own client retention and satisfaction
Identify upsell or growth opportunities
Protect margins by controlling scope creep
Understand capacity and workload limits

Key Success Metrics
Client retention
Client satisfaction
On-time delivery
Performance stability/improvement
Low escalation rate
Strong internal coordination

Required Experience & Skills

4–7 years experience in a digital marketing / agency environment
Experience managing multiple clients simultaneously
Solid understanding of:
Performance marketing fundamentals
Social media execution
Creative workflows
Excellent communication and presentation skills
Strong planning and prioritization ability
Calm under pressure, solution-oriented mindset

What This Role Is NOT?

Not a task tracker
Not a coordinator-only role
Not a junior AM role
Not a performance-only role
This role is about ownership, judgment, and accountability.

Why Join Digital Mojo?

Clear ownership and authority
Structured team model (no chaos)
High-value clients (real estate & growth brands)
Performance-driven culture
Clear growth path into Group Account Manager / Delivery Head roles

📌 Sr. Social Media Manager (Hyderabad)
🏢 Digital Mojo - Branding and Digital Marketing Agency in Hyderabad
📍 Hyderabad