REGIONAL Coordinator South Region Location Noida HQ Reporting To Logistics Lead Qualification Graduate (any discipline); MBA in Operations/SCM preferred Experience 4–8 years in Quick Commerce, Hyperlocal or Doorstep Services THE ROLE We are hiring a hands-on, data-driven Regional Coordinator to own end-to-end performance across multiple cities and partners within the assigned region. You will be the single point of accountability for SLAs, vendor performance, customer experience, and regional growth. This is not a coordination role. We want someone who proactively spots problems and finds solutions, drives closures before escalations happen, and takes complete ownership of outcomes. WHAT YOU'LL OWN Regional & Central Operations Own end-to-end operational performance across all assigned cities and states Coordinate and monitor ground logistics fleet Act as control tower — monitor order lifecycle from creation to closure daily Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met Drive continuous process improvements to eliminate recurring failures Vendor & Partner Management Own relationships with logistics partners, transport vendors, warehouses, and service providers Drive performance through structured data-backed reviews and action plans Ensure SLA and contractual compliance; manage escalations with transparent ownership and TAT Conduct regular business reviews; identify gaps and implement corrective actions Data Analytics & Insights Analyze operational dashboards to identify trends, root causes, and efficiency gaps Build and maintain performance scorecards for regions, cities,



and vendors Translate data into actionable recommendations to improve cost, speed, and experience Technology & Process Excellence Leverage platforms for visibility and control; champion adoption of new tools and dashboards Collaborate with Product and Tech teams to identify automation opportunities Enforce SOP compliance across all operational stakeholders Field Operations & Governance Conduct regular field visits to partner locations, warehouses, and hubs Perform audits; identify operational gaps and implement fixes with accountability Ensure adherence to safety, quality, and operational standards WHAT WE'RE LOOKING FOR Must-Haves 4–8 years in Operations, Quick Commerce, , Hyperlocal, or doorstep services Proven experience managing multi-city or multi-partner operations Hands-on vendor and logistics partner management — mandatory Strong analytical skills; advanced Excel / Google Sheets proficiency Comfortable with large datasets, dashboards, and operational KPIs High ownership mindset; bias for action over escalation Exceptional stakeholder management and negotiation skills Strong Plus Experience in startup or high-growth environments MBA in Operations, Supply Chain, or related field Background in central operations or control tower functions PREFERRED BACKGROUNDS Candidates from these organizations or domains are strongly preferred: Quick Commerce Blinkit, Zepto, Swiggy Instamart, BigBasket, Flipkart Minutes Doorstep Services Urban Company, Instahelp, Snabbit, Hello Madam, Hyperlocal Logistics Porter, Shadowfax, Delhivery, Loadshare, LetsTransport SUCCESS METRICS (KPIs) SLA Adherence % Pickup Success Rate Order Closure TAT Customer Escalation TAT Vendor Performance Score Cost per Order Regional Productivity Customer Satisfaction Audit Compliance Score

📌 Regional Coordinator (Uttar Pradesh)
🏢 Attero
📍 Uttar Pradesh