CRM EXECUTIVE Location: Gurugram Work Mode: On-Site | 6 Days a Week Working Hours: 9:30 AM – 6:30 PM Experience: 1–3 Years Company: Bacca Bucci Compensation: 3.6 to 4 LPA About the Role We are looking for a CRM Executive to manage customer communication, calls, ticketing, and day-to-day CRM operations. The ideal candidate should have excellent verbal communication skills and be comfortable handling customers directly. Key Responsibilities • Handle inbound & outbound customer calls and resolve customer queries. • Manage and track customer tickets using Zoho, Verifast, and other CRM tools. • Handle queries related to orders, deliveries, returns, exchanges, refunds, and cancellations. • Follow up on pending tickets and ensure timely resolution. • Coordinate with internal teams for customer issue resolution. • Maintain accurate CRM records and daily operational trackers.
• Escalate complex issues and ensure proper closure. • Identify recurring customer issues and share feedback with the relevant teams. Requirements • 1–3 years of experience in CRM, customer support, or customer experience. • Excellent verbal and written communication skills. • Confident in handling customer calls. • Experience with CRM/ticketing tools; Zoho and Verifast preferred. • Good Excel/Google Sheets knowledge. • Robust follow-up, problem-solving, and organisational skills. • Customer-first attitude and ability to work in a fast-paced environment. What We’re Looking For Someone who is confident on calls, organised, proactive, and takes ownership of customer issues until resolution.