Job Description:
Provide L1/L2 support for desktops, laptops, and peripherals
Perform hardware installation, replacement, and basic troubleshooting
Manage device lifecycle (allocation, tracking, refresh, decommission)
Support OS (Windows/Mac), software installation, and patching
Handle basic network issues (Wi-Fi, VPN, LAN, DNS/DHCP)
Use tools like Intune/SCCM for device management
Manage tickets and ensure SLA compliance
Support onboarding/offboarding and user setup
Maintain asset and support documentation
Escalate complex issues to L3 teams
Experience:
L1: 1–3 years
L2: 3–5 years