1–3 years in e-commerce operations, warehouse operations, or customer-facing calling roles
Reporting To
Operations / Warehouse Manager
Role Overview
Dentalkart is looking for 2 Operations Executives who can combine customer calling with hands-on warehouse management system (WMS) usage. The role bridges customer communication and warehouse execution - ensuring order-related queries are resolved on call while day-to-day WMS transactions and basic warehouse processes run smoothly and accurately.
Key Responsibilities
Customer Calling
● Make and receive calls to customers for order status updates, delays, discrepancies, and general order-related queries.
● Communicate clearly and professionally, ensuring customer concerns are addressed and logged appropriately.
● Coordinate with internal teams to close the loop on customer queries raised during calls.
WMS & Warehouse Operations
● Perform day-to-day transactions on the Warehouse Management System (WMS) - order allocation, stock updates, and dispatch-related entries.
● Support basic warehouse operations including inward/outward tracking, put-away, and picking as required.
● Flag and escalate WMS discrepancies (allocation errors, stock mismatches) to the concerned team for resolution.
● Maintain accuracy of records to support smooth order fulfillment and inventory tracking.
Coordination & Reporting
● Liaise between the customer support and warehouse teams to ensure timely resolution of order issues.
● Maintain daily trackers/reports on calls handled and WMS tasks completed.
Required Skillset
● Calling customers — clear, confident communication for order-related queries and updates.
● Understanding of WMS (Warehouse Management System); familiarity with Vinculum is an added advantage.