We are looking for a CRM Executive who will be responsible for managing customer relationships, maintaining customer data, and coordinating with sales and service teams to ensure a smooth customer experience. The ideal candidate should have strong communication, follow-up, and coordination skills.
Key Responsibilities
- Maintain and update customer data in the CRM system
- Coordinate with the sales team for order processing and customer follow-ups
- Handle customer queries, complaints, and service requests
- Track leads, inquiries, and sales progress through the CRM
- Ensure proper documentation of customer interactions and transactions
- Generate reports on leads, customer interactions, and sales activities
- Follow up with customers for payments, feedback, and service updates
- Maintain strong relationships with customers to improve satisfaction and retention
Requirements
Requirements
- 1–3 years of experience in CRM / Customer Support / Sales Coordination
- Good knowledge of CRM software and MS Excel
- Strong communication and interpersonal skills
- Good coordination and follow-up abilities
- Ability to manage multiple tasks and maintain accurate records
Benefits
Working Days
- Monday to Saturday
Job Types: Full-time, Permanent
Advantages:
- Paid sick time
- Paid time off
- Provident Fund
- Work Location: In person
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
📌 CRM Executive (Kolkata)
🏢 Saburi Ply
📍 Kolkata
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