• Lead customer discovery and requirement workshops independently
• Understand the institution’s student, academic and operational processes and translate them into Salesforce capabilities
• Define the initial solution blueprint, architecture and roadmap for the program
• Recommend the appropriate Salesforce Education ecosystem, including Education Cloud, Experience Cloud, Data Cloud, integrations and automation, where relevant
• Define key processes around student lifecycle, admissions/enrollment, engagement, case management and portals
• Work closely with business stakeholders, Salesforce teams and implementation teams
• Produce high-level architecture,
solution design and workshop documentation to enable the subsequent implementation phase
Ideal Profile:
• 8+ years of Salesforce experience, with strong Solution/Enterprise Architecture exposure