Job Description

Job Description:
• Monitor and respond to customer inquiries and requests
• Provide accurate and timely information to customers
• Identify and escalate complex issues or inquiries to relevant teams
• Maintain a high level of customer satisfaction by providing effective and effective support.
• Analyze chatbot interactions and customer feedback to identify areas for improvement.
• Generate referrals through existing customer base and walk-ins.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Maintain a high level of professionalism while interacting with customers, adhering to company standards.
Qualifications:
• Excellent communication and interpersonal skills.
Strong customer service orientation.
Strong analytical knowledge with excel
Ability to work independently and as part of a team.
Proficiency in using chatbot platforms and tools.
Familiarity with customer service principles and practices.

Key Responsibilities:

📌 Central (Delhi)
🏢 Protium
📍 Delhi