- Lead customer discovery and requirement workshops independently
- Understand the institution’s student, academic and operational processes and translate them into Salesforce capabilities
- Define the initial solution blueprint, architecture and roadmap for the program
- Recommend the appropriate Salesforce Education ecosystem, including Education Cloud, Experience Cloud, Data Cloud, integrations and automation, where relevant
- Define key processes around student lifecycle, admissions/enrollment, engagement, case management and portals
- Work closely with business stakeholders, Salesforce teams and implementation teams
- Produce high-level architecture,
solution design and workshop documentation to enable the subsequent implementation phase
Ideal Profile:
- 8+ years of Salesforce experience, with strong Solution/Enterprise Architecture exposure