An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.

Key Responsibilities

Ticket Reservation & Booking

Book domestic and international flight tickets.

Assist customers in selecting suitable flights and fare options.

Provide accurate fare quotations and travel itineraries.

Process ticket reservations through airline reservation systems.

Issue, reissue, and cancel airline tickets.

Handle ticket modifications and upgrades.

Passenger Assistance

Guide passengers regarding flight schedules.

Assist with seat selection and special meal requests.

Provide information about baggage allowance.

Explain airline policies regarding refunds and cancellations.

Assist passengers with travel insurance information.

Help elderly passengers and passengers requiring special assistance.

Handle customer complaints professionally.

Airport Counter Operations

Assist passengers at airline ticket counters.

Verify passenger identity documents.

Coordinate with check-in staff.

Resolve ticketing-related issues before departure.

Process standby passengers.

Manage last-minute ticket changes.

Reservation Management

Update reservation records.

Confirm flight bookings.

Monitor waitlisted bookings.

Handle group reservations.

Coordinate with travel agencies.

Process online and offline reservations.

Documentation

Verify passports and visas for international travel.

Ensure travel documents meet airline requirements.

Prepare passenger manifests when required.

Maintain booking records.

Generate reservation reports.

Payment Handling

Accept ticket payments.

Process credit/debit card transactions.

Handle cash payments.

Generate invoices and receipts.

Maintain daily cash records.

Process ticket refunds.

Customer Service





Respond to customer inquiries.

Handle phone, email, and walk-in customers.

Provide accurate travel information.

Resolve ticketing issues promptly.

Maintain customer satisfaction.

Coordination

Coordinate with airline operations.

Work closely with check-in staff.

Communicate with airport authorities.

Coordinate with travel agencies.

Support baggage service teams when required.

Compliance

Follow airline ticketing policies.

Adhere to DGCA and airport regulations.

Maintain confidentiality of passenger information.

Ensure compliance with aviation security procedures.

Required Qualifications

10+2 (Higher Secondary) - Minimum qualification.

Graduate in any discipline preferred.

Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.

Freshers and experienced candidates may apply.

Required Skills

Technical Skills

Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)

Flight booking procedures

Fare calculation

Ticket issuance

Ticket revalidation and reissue

Refund processing

Knowledge of domestic and international routes

Basic computer proficiency (MS Office, email)

Soft Skills

Excellent communication skills

Customer service orientation

Professional appearance and grooming

Problem-solving ability

Attention to detail

Time management

Multitasking

Teamwork

Positive attitude

Patience and empathy

Knowledge Requirements

Airline fare rules

Airport procedures

Reservation systems

IATA ticketing standards

Baggage policies

Visa and passport requirements

Travel insurance basics

Aviation terminology

Customer service standards

Daily Duties

Process ticket bookings.

Assist passengers with reservations.

Issue and modify airline tickets.





Handle cancellations and refunds.

Answer customer calls and emails.

Verify travel documents.

Coordinate with airport operations.

Resolve ticketing issues.

Update reservation records.

Maintain transaction reports.

Working Conditions

Airport terminals

Airline reservation offices

Travel agency offices

Rotational shifts

Early morning, evening, night, weekends, and public holidays

Standing and desk-based work

Fast-paced, customer-facing environment

Physical Requirements

Ability to work in shifts.

Skilled grooming and appearance.

Ability to sit or stand for extended periods.

Good verbal communication.

Basic computer typing skills.

Ability to work under pressure.

Career Progression

Air Ticketing Executive

Senior Ticketing Executive

Reservation Executive

Passenger Service Executive

Airport Customer Service Executive

Ticketing Supervisor

Reservation Supervisor

Duty Officer

Airport Operations Executive

Airport Operations Manager

Preferred Certifications

IATA Foundation in Travel & Tourism

IATA Airline Cabin Crew (optional for broader aviation knowledge)

Amadeus Certification

Galileo Certification

Sabre Reservation System Certification

Diploma in Aviation, Hospitality & Travel Management

Salary (India)

Fresher: ₹20,000-₹25,000 per month

1-3 years: ₹25,000-₹40,000 per month

3-5 years: ₹35,000-₹55,000 per month

Senior/Lead Executive: ₹50,000-₹75,000+ per month

Salary varies depending on the airline, airport, city, and experience.

- Experience

0 - 6 Years

- No. of Openings

36

- Education

10th Pass

- Role

Air Ticketing Executive

- Industry Type

Aviation / Airline / Aerospace

- Gender

[ Male / Female ]

- Min Age

18 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab

- Face Interview Location

Imphal

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